Job offer: Programs Delivery Manager

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a world's leading logistics provider. Our respected client is searching for a results-driven Programs Delivery Manager. The job is based in Makati City and offering a Hybrid work arrangement.

Additional Benefits

• Device Provision : Company-provided mobile phone (iPhone or Samsung S series) and laptop
• Parking Space : Allocated parking space for on-site work days
• Work-Life Balance : Hybrid setup with flexibility for remote work

Purpose of the Role

The Programs Delivery Manager will lead efforts to address business needs and enhance processes by planning and managing IT solutions in coordination with local, regional, and global teams.

Key Responsibilities

IT Solution Planning & Delivery

• Gather and analyze functional requirements from country-specific teams.
• Identify Southeast Asia (SEA) country needs for core applications and oversee their implementation.
• Provide cost-effective solutions through local development, outsourcing, or acquisition where proprietary solutions fall short.

Vendor & Supplier Management

• Negotiate contracts, manage escalations, and ensure vendor service commitments are met.
• Ensure that all deployed hardware and software perform optimally.

Process Improvement & System Management

• Conduct ongoing reviews of business processes and ensure adherence to regional and country-specific standards.
• Oversee the documentation and adherence of IT processes, including Business Needs Analysis and IT process compliance (CR/IR/RTP).
• Manage escalation of application gaps to the regional office and support enhancements as needed.

People Management & User Support

• Develop team skills in proprietary applications and manage user expectations for system performance.
• Ensure escalated issues related to business services are resolved efficiently.

Qualifications & Skills Required

• Strong communication skills, both spoken and written in English.
• Expertise in business process analysis, IT solution planning, and vendor management.
• Technical knowledge in logistics, supply chain, or business process management.
• Familiarity with core business applications, Unix, Informix 4GL, and web technologies like PHP and Java.