Job offer: Quality [Assurance] Analyst (NetSuite)

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of a regional IT Management Solutions Provider. Our respective client is seeking for a QA Analyst and the role is based in Quezon City and on a hybrid work arrangement.

Quality Analyst is a professional who evaluates products, systems and software to ensure they are free of defects and meet an organization's quality standards.

The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.

To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

Key Responsibilities:

• Work with service delivery and development teams to ensure projects are delivered that meets quality standards.
• Develop and execute test plans to ensure that all objectives and requirements are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.

Key Qualifications:

• A bachelor's degree in computer science, information systems, industrial engineering, business management or a related field.
• Experience in quality inspection, auditing, software testing or project audit.
• Excellent communication skills, both written and verbal.
• Strong computer skills and knowledge of QA tools, templates and applications.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Experience with ISO 9001:2015 is a plus