Grand Champ Food Packaging Corp. - Pasig City, Philippines

Hi Laurence, Sir, thank you for your positive feedback, we try to be efficient as always.

HI Ma'am, thank you for your five stars rating review, we thank our team members for the positive experience you experienced. Thank you and we will share your appreciation to them.

Hi Ma'am/Sir, thank you for your feedback, having an ear to listen in our customers, we felt that even pandemic, our team work harder to fill in the gap, our Customer Service Engagement Team members always ask in which areas we could improve and building a positive relationships to our customers are now having a wonderful effect on our performance, not 100% perfect and we are still continuing to monitor the need of each customers. Thank you for your positive feedback.

HI Sheena, thank you so much for sharing your positive experience, we will check with Accounting regarding the payment terms as there may be some criteria. Thnnk you again!

Hi Ma'am Marilou, thank you in sharing your experience with us. You could always share our Facebook page :)

Hi Lendl, thank you for your feedback, we work as a team and even we work remotely, we are truly concern about any concerns of our customer. We are not perfect and we always have the interest to attend to our customers and support them in their business. Grand Champ Packaging is here for small business owners too. Have a lovely and safe New Year celebration. We'd like to thank our team members for their efforts.

Hi Lorraine,

Thank you for your feedback, Viber and Messenger ordering is quite convenient to you, please allow me to explain why we are directing you to use the online web form. Firstly, messenger based orders are difficult to monitor, imagine the live messages that is quite difficult to track, we received a vast amount of messages via Facebook, these are live messages that we answer, any new messages will push the old message downwards. We are receiving about 200-300 and sometimes on a very busy day, about 500 messages. We have to TRANSFER the orders from Viber and RE-WRITE the orders, re-writing orders are time-consuming, we will not be able to cope now as we started our online marketing since pandemic, we serve customers ALL OVER THE PHILIPPINES, there were times that we were not able to open about 70 and 100 text messages on two consecutive days. The communications that we are receiving on e-mails alone are staggering, our engagement on Google is about 72 thousand on a month not to mention Viber, WhatsApp, Facebook, phone calls, text messages.

Other customers find the webform easy to fill, as I mentioned, it only takes a minute, given that you will copy and paste your pre-made orders. Our turnover time is not bad compare to other big sellers. We will consider the app, at the moment, there are so many things going on with less manpower and it's pandemic. Have we been late on the preparation of the orders as it seems that the only issue here is that you are having issues on your time management. The app is a good option and due to the unique circumstance that we are in at the moment, the web online ordering form is functioning 100%, this is far better than looking after and monitoring orders via text (imagine the number of mobile phones that we have, it's just too taxing to monitor). The web online form data goes to our worksheet and there we could process the orders easily. Other customers also send us an excel file which is easy to manage, the text based ordering am afraid will not survive in the busy environment that we are in hence we opted for an online order form.

We have to develop a better way of capturing orders and the online webform that will only take a maximum one minute seems the way forward. The web online form could be accessed in your mobile phone too. The app is a very good option and it takes resources to come up with that. We appreciate your feedback, one day, we will be in a position to have a full functioning eCommerce website. Thank you. If you need help or assistance in ordering, please contact me at dinez.carnay@grand-champ-packaging.com

Just to add, there had been a great improvement in the order process and communications, we are here to always assist you and the rest of our customers - Dino

Lendl, thank you so much for the kind words of apprecation. Not perfect but still pushing ourselves to deliver a positive experience. Salamat po.

Hi Jessica, thank you for your feedback and we always put weight on suggestions. There are some hiccups since pandemic which affected most (if not all) of the businesses, we are always looking for ways to look after our customers, there are issues on delays of materials which causes delay on production however, our Customer Engagement Team ensures that these small little things are noted. Thank you again.

Hi Sir Ed, thank you for your positive feedback. There are issues in production materials when pandemic started which was one of the cause of delays in production. We appreciate your appreciation in our customer service Sir

HI, Hi! Good morning! This is Dino, I noticed that it took some time to attend in your inquiry.

Please accept my apologies in this instance. Being new in this post, one of my responsibility is to ensure that we are attending to the needs of our clients like you. Thank you for your understanding and patience, we are trying to improve your experience.

Please feel free to contact us again via a direct message if you have any requirements in the future. We will be able to assist you through our food packaging sales channels.


TO ORDER or ENQUIRE
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Please send us a direct message to: m.me/GrandChampPackaging

Name of product, description, quantity, colour, size, dimension

Pls include your name, location, phone and email

Have a nice day and be safe.


Grand Champ Packaging
Customer Service
m.me/GrandChampPackaging
https://grand-champ-packaging.business.site