Unionbank - Cabanatuan City, Nueva Ecija - Philippines

Union Bank of the Philippines (UnionBank) is a publicly-listed universal bank. The Bank distinguishes itself through superior technology, unique branch sales and service culture, and centralized backroom operations. UnionBank’s superior technology allows delivery of online, real time business solutions to meet the customers’ changing and diverse needs through innovative and customized cash management products and service offerings. The Bank’s unique branch culture ensures efficient and quality service as well as mitigates operational risk. Its centralized operations enables the Bank to provide responsive, scalable, and secure transaction processing.

Aligned with its thrust of being at the forefront of technology-based banking in the Philippines, the Bank endeavors to elevate its  

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systems and processes to be at par with international standards and best practices. It obtained ISO 9001:2000 Quality Management System (QMS) Certification for its Central Processing Services in 2008, making it then the FIRST and ONLY bank awarded for its entire centralized backroom operations. In 2010, the Bank received ISO 9001:2008 certification, an upgrade from the previous. Thereafter, UnionBank was certified for ISO 27001:2005 Information Security Management System, attesting to the Bank’s unwavering commitment to become an acknowledged leader and benchmark for service quality, technological advancement, and operational excellence. The Bank also achieved ISO 9001:2008 certifications for its Customer Service Group in 2012 and Branch Operations Management in 2013 and has consistently been certified as having zero non-conformance every year from date of certification during quality audits, demonstrating the Bank’s dedication to uphold quality in its business processes. In March 2014, UnionBank successfully obtained ISO 22301:2012 Business Continuity Management System Certification the Bank’s preparedness in responding to business disruptions.

UnionBank’s clientele encompasses retail, middle-market and corporate customers, as well as major government institutions. The Bank believes that its use of technology, and marketing and operational structure has enabled it to capture and secure a loyal customer base, and to achieve high levels of efficiency and productivity.

In December 2015, UnionBank became the first local bank to be ISO 9001:2015 certified integrating Central Processing Services, Customer Service Group and Branch Channel Management under one certification. In November 2016 and 2017, the certification was extended to Loans and Trade Finance Operations Management (LTFOM) and Treasury Operations Group (TOG), respectively.

On August 16, 2016, the bank signed a Cooperation Agreement with Lombard Odier, a leading global wealth and asset manager, to expand wealth and asset management businesses. The Bank plans to launch a global and diversified multi-asset fund customized to UnionBank’s high-net-worth and ultra-high-net-worth clients’ requirements.

On December 27, 2016, UnionBank’s subsidiaries Union Properties Inc. (UPI) and City Savings Bank, Inc. (CitySavings) received Monetary Board approval to finalize its joint-acquisition of the majority stake in First-Agro Industrial Rural Bank (FairBank). Established in 1999 to serve the microfinance community, FairBank has more than ₱360 million of total assets, over 20,000 depositors and 11 branches in the Cebu province.

On January 27, 2017, UnionBank and its subsidiary City Savings Bank (CitySavings) has entered into a bancassurance partnership with Insular Life Assurance Company, Ltd. Insular Life). Subject to regulatory approvals, UnionBank and CitySavings, will distribute and sell Insular Life insurance products across its network.

On November 22, 2017, UnionBank announced the issuance of $400 million in Fixed Rate Senior Notes, as the debut drawdown under the Bank’s Medium Term Note Programme. On November 27, 2017, the Bank launched an upsize of $100 million. This brings its total Senior Notes issuance to $500 million, issued at par with a yield of 3.369% per annum, maturing November 29, 2022. The said bonds were rated Baa2 by Moody’s, identical to the issuer rating given to UnionBank, and were listed in the Singapore Stock Exchange.

On December 29, 2017, CitySavings announced in a press statement that it has signed a Share Purchase Agreement (SPA) with the ROPALI Group to acquire 100% of the common shares of Philippine Resources Savings Bank (PR Savings), an Isabela-based bank engaged in extending motorcycle, agri-machinery, and teachers’ salary loans. The transaction is subject to closing conditions and regulatory approval.

In February 2018, CitySavings and UPI signed an SPA with Aboitiz Equity Ventures (AEV) to purchase 51% of the common shares of PETNET, Inc. The transaction is subject to closing conditions and regulatory approval, targeted by 2nd quarter of 2018. PETNET, more widely known by its retail brand name PeraHub, has over 2,800 outlets nationwide which offers a variety of cash-based services including remittance, currency exchange, and bills payment.

On February 21, 2018, UnionBank successfully issued LTNCD amounting to ?3.0 billion due in August 2023 with a fixed rate of 4.375% per annum payable quarterly. This is the initial tranche of the Parent Ban ’s P20.0 billion LTNCD program as approved by BSP. This constitute direct, unconditional, unsecured, and unsubordinated peso-denominated obligations of the Bank. The net proceeds from the issuance of LTNCD will be used to diversify the Parent Bank’s maturity profile of funding sources and to support its business expansion plans.