Nursing Customer Contact Center - Makati City, Philippines

100% of our agents are registered nurses (RN). Ordinary call centers serve multiple industries. Their model is to hire agents with good phone skills, then train these agents in subject matter relevant to their customers. This operating model works fine for many industries. But the healthcare and medical industries are different. Professionals in these fields have very specific higher education degrees in various life sciences. They communicate with a vast vocabulary of jargon, acronyms and numerical codes. An RN with strong communication skills has a clear advantage over any agent with a few weeks of training.