Call Center Academy - Makati City, Philippines

The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.