Job offer: Customer Assistance Specialist (Healthcare)

Executive search firm, Monroe Consulting Group is recruiting on behalf of one of the largest CRO companies in the Philippines. Our client for Korean Bilingual- Customer Assistance Specialist (Healthcare) who will provide high-quality customer service to client customers. This role is a hybrid set-up, and the office is in Taguig City.

Key Responsibilities:

• Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
• Documents interactions according to the company and client guidelines. Identifies AEs events and PCs.
• Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Processes medical information requests (e.g., fulfillment) via e-mail; fax, and regular mail.
• Performs line checks and system verifications and generates reports.
• Performs other duties as assigned.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

Requirements:

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)/ 2 years undergrad are welcome to apply
• Fresh Graduates are welcome to apply.
• Experience working as a Korean Bilingual in a BPO setting is a plus.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries may require a health care professional degree or medical information experience.
• Excellent verbal and written communication skills in Korean language
• Excellent language skills (comprehension, speaking, reading, and writing); Fluency skills in a second language may be required.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information.
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances.