Announced
05/09/20242 month(s) ago
Job Status
Full Time
Job Type
Employee
Expiration Date
05/12/2024 34 days left
Job Category
Job Location
Job Title
Customer Service Representative (Non-Voice)Job Presentation
As a Non-Voice Customer Service Representative at 247CSR, you will play a key role in supporting our customer service operations without the need for voice interactions. This position is ideal for individuals who excel in written communication and are skilled at resolving issues efficiently. You will handle live chat interactions, email responses, and support ticket management.
Requirements
- Strong writing and typing skills.
- Experience with CRM software and live chat systems preferred.
- Understanding of customer service practices.
- Good problem-solving skills.
- Detail-oriented with a proactive approach to customer issues.
Responsibilities
- Respond to customer queries in real-time using live chat.
- Manage and respond to customer service emails.
- Resolve customer issues using the provided tools and databases.
- Ensure all customer interactions are logged and documented.
- Work collaboratively with team members to improve customer service processes.
Benefits
- Competitive salary package.
- Opportunities for professional growth.
- Supportive work culture focused on personal and professional growth.
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