Job offer: Customer Service Specialist


Announced
23/10/20249 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
21/11/2024 20 days left
Job Category
Job Location
Salary
Negotiable
Reference Number
BBBH472357_1729586994
Job Title
Customer Service Specialist
Job Presentation
Job SummaryExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading comprehensive logistics services provider with areas including inland transport, warehousing & distribution, and e-commerce and project logistics.Our respected client is partnered with thousands of logistics experts in 300 sites and 36 countries and 5,700+ logistics partners.They are seeking a Customer Service Specialist that will be responsible for managing communications with logistics providers and addressing customer inquiries. You will resolve delivery issues and customer concerns, maintain accurate system records, coordinate with principals on delivery matters, prepare and distribute delivery reports, and supervise the customer service team.The job is in Pasig, Metro Manila, Philippines, and offers a day shift work arrangement.
Key responsibilities:Monitoring of deliveries.Follow up disposition from SEPCO for pending deliveries thru email, chat and/ or call.Responds to customer inquiries in a timely manner.Creates backload report and Incident Report (if necessary) for delivery returnsCollaborates with team members and other departments for any concerns that need to be addressed.Proper filing of documents for easy backtracking of files.Coordination withLSP regarding status updates of the following: 1. Shipments from pick up to delivery (Shipment Tracking)2. Follow-up status of pending for deliveries.3. IOD status and posting in System (Information of Delivery).4. Ensuring the accuracy of IOD vs POD information (Proof of Delivery)5. Gathers the delivery details if there are backload and needs disposition or immediate assistance from SEPCO Logistics6. Ensures correct details in the LSP report to avoid misinformation.7. On-time and accurate sending of visibility report daily8. Inform SEPCO and SDS team immediately regarding shipments delays and the reason of delay (Force majeure / Vessel technical problems / LSP errors and internal problems etc.)Key requirements:At least Bachelor's Degree in Business Management, Supply Chain or any related course.With minimum 3 years of experience in Customer ServiceLogistics and transportation industry experience is requiredWith experience in report preparationGood communication & Interpersonal SkillsGood level of proficiency in the use of Microsoft Office Excel particularly Pivot and VlookupProven experience as a collaborative team player.Organized with high attention to details

How to Apply?

Please apply for this job on Monroeconsulting.com website:
JOB BY
Monroe Consulting Group Philippines
High Street South Corporate Plaza Tower 1, Unit 906 -908 Corner of 9th Avenue and 26th Street Bonifacio Global City, Makati City
  +63 2 7585 7284

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