Job offer: Digital Commerce Warehouse Supervisor Fulfillment

Executive search firm Monroe Consulting Group is recruiting on behalf of a leading fashion distribution and retail company. Our client is looking for a Digital Commerce Warehouse Supervisor who will be responsible for supervising the daily operations of Fulfillment, Outbound and Dispatch sections. The work setup is hybrid work set-up and their office is based in Makati, Metro Manila.

Responsibilities:

• Manage fulfillment, shipment, and daily operations of online orders across multiple marketplaces.
• Coordinate with third-party warehouses and resolve customer concerns.
• Oversee outbound and dispatch teams, ensuring compliance with processes and safety standards.
• Ensure accurate and timely fulfillment of customer orders, stock replenishments, and stock transfers.
• Manage inventory transactions in SAP and optimize the use of warehouse and marketplace portals.
• Prepare and analyze reports on key performance metrics (e.g., fulfillment rate, cancellation rate, return rate).
• Lead team development, set performance goals, and handle operational planning and improvements.
• Ensure adherence to company policies and legal standards.
• Support additional ad hoc projects as assigned.

Requirements:

• College graduate of any course and/or with warehouse experience preferably online and retail.
• 3-5 yrs previous warehouse experience preferred.
• Good communication, organizational, time management and mathematical skills.
• Dependable and reliable.
• Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment.
• Displays accuracy and efficiency in all aspects of the role, due to the ability to pay attention to details.
• Able to work under own initiative as well as part of a team.
• Must be committed, enthusiastic, reliable, dependable and flexible.
• Happy, extroverted personality who can be assertive when necessary.