Job offer: Service Assurance Engineer


Announced
11/12/202412 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
25/12/2024 2 days left
Job Category
Job Location
Salary
PHP25000 - PHP40000 per month + To be discussed (PHP)
Reference Number
BBBH473327_1733893540
Job Title
Service Assurance Engineer
Job Presentation

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading company that provides managed services backed by its own scalable technology platforms with a focus on network and digital transformation. The company offers various services including Solutions Design and Engineering, Connectivity, Provisioning, Operational Support, Project Management, and Order Fulfillment Logistics.

Job Summary
A Service Assurance Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.

Key job responsibilities:

  • Monitor service performance: Use monitoring tools to track service metrics such as uptime, response time,
    and error rates.
  • Identify and troubleshoot issues: Diagnose service problems, identify their root causes, and implement
    solutions.
  • Maintain SLAs: Ensure compliance with service level agreements (SLAs) by monitoring service performance
    and taking corrective actions as needed.
  • Implement service restoration procedures: Develop and implement plans to restore service quickly and
    minimize downtime.
  • Coordinate with other teams: Work closely with operations, development, and infrastructure teams to ensure
    seamless service delivery.
  • Provide technical support: Assist in troubleshooting service issues and providing technical guidance to other
    team members.
  • Document service issues and resolutions: Maintain detailed records of service incidents and their resolutions.
  • Report on service performance: Prepare regular reports on service performance, highlighting key metrics and
    trends.

Key job requirements

  • Associate's or Bachelor's degree preferred - Computer Science, Networking or Engineering focus
  • Work experience: 1 - 4 years of experience in Help Desk support in an ITIL environment
  • Strong understanding of IT infrastructure, networking, and systems
  • Experience with service monitoring tools and techniques
  • Knowledge of ITIL and other service management frameworks
  • Problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Willing to work onsite
  • Willing to work in Mandaluyong City
  • Willing to work on a permanent night shift

How to Apply?

Please apply for this job on Monroeconsulting.com website:
JOB BY
Monroe Consulting Group Philippines
High Street South Corporate Plaza Tower 1, Unit 906 -908 Corner of 9th Avenue and 26th Street Bonifacio Global City, Makati City
  +63 2 7585 7284

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