Job offer: Junior Network Administrator

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

• Bachelor's degree preferred.
• Basic Cisco Network Switch configuration, basic wireless troubleshooting.
• Experience providing support via phone (call center operations)
• Network Troubleshooting skills
• Experience working with IT Service Management systems.
• Experience working with IT Asset Management systems.
• Experience working with Remote Support tools.
• Experience working with Knowledge Bases.
• Other Customer Service/Facing related roles can be considered a plus
• CCNA or above
• Experience with SolarWinds (or other monitoring tools)
• Experience with Service Now ITSM and CMDB
• Experience with Network Access Control technologies
• Full range of Cisco equipment experience including firewalls
• Experience with other Network hardware vendors
• ITIL Foundation (Information Technology Information Library) – Preferred
• Scripting and or Automation (Python, Ansible etc)

• Network Operations - Help operate a Global network, specifically aspects around local area switching, and wireless.
• Incident Triage - Take initial calls around network incidents, assess the situation and resolve, log or escalate as appropriate.
• Knowledge Management - Solicits, collaborates on and authors, review and/or edit client facing knowledge content to enable self-service and lowest cost of service. Takes ownership of and periodically reviews client facing knowledge bases content for accuracy, completeness, and continuing applicability.
• General Functions - Adheres to internal standards, policies, and procedures.
• Performs other duties as assigned.

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