Review of PinasGift.com

I'm totally dissatisfied with (PinasGift.comPhilgift.com) seemingly connected, and wished I would have read the reviews myself before I acted. I know that anyone can write a review, good or bad and know that you have to take everything you read with a grain of salt. Its been said that even some of the "good reviews might just be written by the owner or company representative themselves. Here’s MY experience.

I ordered something from them in the first week of February assuming that it would be delivered in a timely manner to it's location, following the instructions to the tee. I've since attempted live chat through their yahoo IM as well as their own messaging service and only got an automated response telling me:

Dear Valued Customer,

Thank you for contacting us.
We have received your email and we will contact you shortly. Thank you.

Define "shortly"!

My payment was never picked up and is still pending as you'll see by my attachment. I must say I'm disappointed with the lack of service and responses to my numerous attempts to contact them. It's LONG past Valentines Day so the rush should be long over as well. No typhoon's reported, or anything else catastrophic that could explain the silence. To me, it's just a lack of professionalism.

It's also worth noting that I see a distinct pattern of degradation from February of 2012 which was a 5 star and rave reviews and went downhill to a single star immediately and stayed there with mine!

On their website they ask: Why PinasGift?
Two points that apply to my situation I have a problem with...
*Deliver 7 days a week! Fast, affordable, easy and reliable
*Prompt customer support-Email/Phone or Live Help.

Not true in my case... What happened to pride and integrity of their business?

As of February 25th, I've sadly had to cancel my Western Union Payout to Maruf Hasan and reissued it to the intended recipient of my gift so they can at least go buy their own candy and rose. What a pathetic way to have to handle this, with no thanks to Philgifts.com!

Buyer beware!