Review of PIZZA HUT - HEAD OFFICE

October 30, 2015

To management,

This to report you that i don't like my experience eating at pizza hut sm pampanga, to be exact sm mexico, pampanga branch. This was my worst experience eating lunch at this branch!!! First, i and my daughter went there to reserved table for three, my daughter insist to eat lunch at pizza hut. They told me there were no available table and seats and i said we our willing to wait because my daughter like to eat at pizza hut. Then, after 15 minutes of waiting finally we had our table and seats. Wow we sat at almost 10 minutes no one assist us for the menu, we call the attension of the manager on duty that day and we ask for the menu, he gave us two menus. The on the job trainee crew get our order "how can i know she is just a trainee? she wear different uniform, polo shirt red." I order for pizza and pitcher of pepsi for me to avail the palm card, but unfortunately the crew said no available palm card. I was upset and ask the manager what they can do for me cause i really want to avail, the manager said still no available. I insist to avail and willing to wait for other day to getbthe card, i will give my contact number to tell me when i can get it. The manager said, no assurance to get the card from other day if i avail it today. What a freaking answer!!! but of course i calm myself, i don't want to ruin my day. FYI they still posted on the table suggest to avail palm card, if they don't have any card to give why don't they remove the post!!! Second, we our waiting for the order, we said to first give us water but no one assist us and after 5 minutes i call the attention again the manager, he gave us two glass of water with glass has stain and obviously it not sterilized that will cause on us stomach ache and diarrhea. OMG! I can't imagine they practice worst service!!! Third, the food was there but this is the very worst no one will give us fork and knife! How can we eat the foods we order if we don't use knife, fork and spoon!!! Again, we ask for the knife, spoon and fork after 5 minutes of waiting! Lastly, we ask for the bill out. They are fast moving give us the bill. I pay and now we still waiting 15 minutes for our change!!! What a hell!!! We ask again for the changed, i saw it was forgotten. Worst!!!! I swear i will not come back to eat to all pizza hut. NO GOOD CUSTOMER SERVICE!!! and I swear again, this experience i will tell to all my relative, friends, co-worker and everyone not to eat at pizza hut. I hope you will make action for this. I think all crew there need to have their seminars. Thank you!