Review of Dasca Cable Services

Mr. MARTIN REYES
President
DASCA CABLE SERVICES, INC.
DCS Bldg., Mangubat St.
Zone II, City of Dasmariñas, Cavite

Dear Mr. Martin Reyes,

For 20 years I am one of the LOYAL subscribers of DASCA Cable Services, Inc. !
To be more clear , I am writing in vernacular .

Reklamo:

20 loyal years na akong loyal client nyo, and then iyong P1,850 lang ang past due ay putol agad.
This morning at 9:00 am your collector came, and puputulan na raw ng cable. I was still sleepy.
( I slept kasi at 5:30 am, rush overnight work every tax season as external auditor of various PEZA companies)
Pinasabi ko sa assistant ko na sabihin n’ya --

“ Next week na lang babayaran ang lahat, wag n’yo muna putulan and tutal 20 years na akong subscriber, talagang binabayaran iyan” .
Sumagot ang collector “Hanggang bukas na lang yan.” Next week na lang daw po lahat., sagot ng assistant ko.
Bumangon na ako at nakiusap, “Hwag mo munang putulan, babayaran ko yan lahat , 20 years na akong customer tapos P2000 plus lang puputulan mo na.”
Pero nakita ko PINUTULAN NA sa poste. Posibleng napikon siya.
Naisip ko kasi na pupunta na lang ako sa bank to withdraw after breakfast, kaso pinutol na ang cable. Sabi ko sa tauhan nyo..”Ang yabang mo naman hindi ka mapaki usapan.”

Hanggang bukas na lang pwede ang sabi nya, pero bakit pinutulan nya, nuong oras ding iyon!

Nanghina ako sa disappointment, and inaatake talaga ako. Pati tuloy mga appointment ko sa cliente ko today , hindi ko na tinuloy dahil sa atake ko, na pinipilit kong labanan.


1. Sana po ay magbigay man lang ng consideration ang Dasca Cable sa mga matagal n’yo ng client.
Sana mayroon man lang kayong credit line , for example
10 years subscriber P2,000
15 years subscriber P3,000
20 years subscriber P4,000
Pioneer clients P5,000


Reklamo, page 2


Kung hindi kayang mag bigay ng Dasca Cable ng credit line consideration, I understand,
sapagkat ito ay isang negosyo, a SERVICE business at that! Naisip ko lang na ang PLDT, Smart, Globe,
kahit monopolized na nila ang industry ay nag bibigay pa rin ng consideration, in the form of freebies, and at least, napapa kiusapan sila na h’wag muna putulin. Maski pumapalpak, e may mga program sila (studies conducted by Sales, C & C, technical division, etc.) to improve their services.

Kung may mga studies kasi, makikita ng C & C ang payment pattern ng regular clients. (But sorry for me , the company may not be interested.) On my case, my last payment was P2,000 dated 20 Feb. 2017. Kaya balak ko talagang bayaran na lahat, I’m giving time to all that should be paid by next week. Hindi nga siguro maiintindihan ng Dasca Cable at hindi talaga kaya mag bigay ng “consideration”, kahit sa loyal clients! Siguro kahit ang company nyo my schedule and date of release ng payments. Very disappointing! Ok, kasalanan ng customer!

2. Sana may payment option kayo na we can pay in advance for 3 months, or 6 months, or even one year, with corresponding discounts kahit konti lang (ex. 3%, 5%, or one month free pag
1 year ang paid in advance). Nagtanong ako, wala daw.

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Nakakahiya, but, at least, I have tried to air my sentiment regarding your service.

The harm has been done! Masama ang naging spiraling effect nito sa health ng isang senior citizen na kagaya ko.



Thank you for Dasca Cable’s valuable service.?


Sa halagang P1,850 your company preferred to lose a loyal client for 20 years!
By the way iyong P550 is for the period March 1 to March 31 pa.