Review of Ximex Delivery Express

INEFFICIENT! LIAR! UNPROFESSIONAL!

The item I ordered from Lazada was supposed to be delivered on July 19-20, 2017.
On July 20, 1:37 am, I received message from XDE that the item will be delivered within the day; courier/personnel name is Arnel Sandico.

Likewise, at 8:47 am the same day, I received sms from +********, I assume the delivery personnel of XDE, informing me that they will deliver within the day. I confirmed and said ok.

At 2:26 pm, they have not arrived yet so I sent sms and asked what time they will be arriving. I didn't receive any reply.

Then at 4:19 pm, I was very surprised to received message again from XDE, informing me that the delivery failed to deliver with this reason: Returned by Customer at Doorstep.

I sent reply and asked how come I was able to refused delivery when in fact the delivery personnel didn't even arrived and haven't attempted to make the delivery.

As of date, the order was cancelled by Lazada. Thus, I have to place order again.

Really worst service! No contact number to reach them!