Review of ARAMEX TRADE & EXPORT DEV'T., INC.

DEAR ARAMEX, I WANT TO FILE A COMPLAIN ON YOUR SERVICE at QUEZON CITY, FRONTROW BRANCH. ITS GIVING ME A HEADACHE !!! THE FIRST INCIDENT WAS THE WRONG DELIVERY OF OUR PARCEL FROM KUWAIT TO JEDDAH. I CANNOT IMAGINE HOW THAT HAPPEN WHEN THERE IS A COMPLETE DETAILS OF CUSTOMER ALREADY ON YOUR PLASTIC AND ALSO IN YOUR COMPUTER. IT REALLY CAUSED US A DELAYED AND INCONVENIENCE TO FIX THIS PROBLEM AND KEEP ON FOLLOWING UP FROM YOU.
SECOND, THE PARCEL THAT WAS DELIVERED TO SAUDI, JEDDAH WAS HOLD BY CUSTOMS IN RIYADH BECAUSE THERE IS NO ATTACHED FDA DOCUMENTS INSIDE THE PARCEL!!! WE PAID THE SHIPPING GOING TO SAUDI ANDNOW WE HAVE TO PAY THE SHIPPING AGAIN BACK TO PHILIPPINES BECAUSE YOU ARE NOT DOING YOUR JOB PROPERLY? AND BECAUSE THE BUYER WANTS TO GET HER ITEMS SHE NEEDS TO PAY AGAIN FOR THE SHIPPING FROM PHILIPPINES TO JEDDAH AGAIN??? ARE YOU JOKING US?!
THIRD IS WE GO BACK TO THE FIRST INCIDENT, SINCE THERE IS A MISDELIVERED OF PARCEL FROM PHILIPPINES TO KUWAIT THAT SHOULD BE FROM PHILIPPINES TO JEDDAH. THE JEDDAH CUSTOMS WANTS US TO PAY THE CUSTOMS FEE BECAUSE IT CAME FROM KUWAIT?????

THESE ARE ALL YOUR STAFFS AND EMPLOYEE NEGLIGENCE. AND WE ARE NOT PAYING FOR ANYTHING AGAIN JUST BECAUSE OF THEIR MISTAKES!!! PLEASE SOLVE THESE ASAP!!! ITS VERY INCONVENIENCE AND DISTURBING TO MY WORK!