Review Corrupt, rude and unprofessional drivers

i live in las pinas. i have been a customer of lazada for most of my shopping needs and every time my deliveries are coursed through ximex, i face a whole bunch of problems:

- they make me pay for the gate fee kahit MAY FRIENDSHIP STICKER SASAKYAN NILA. the only courier of lazada that charges it. di lang yun. nagbibigay naman ng resibo yun gate ng subdivision namin pero inaway ako ng driver nung buntis pa ako dahil lang hiningi ko resibo. ayos ayos ng pakikipag usap ko, bigla nalang umangil yun driver. nagalit tuloy hipag ko "hinay hinay ka sa pagsasalita kuya, buntis yang kausap mo!" sensitibo pa pagbubuntis ko non as in bawal ako mastress. kung may nangyari sakin noon, sagot ba nila? saka ano yun, namumulsa sila ng gate fee kaya sila galit?

- for a courier service, they are so poor with directions. they'll text us, call us etc asking how to get to our subdivision, not our house ha, our subdivision na direct sa main road ang entry gate. wala sila waze? courier ba talaga sila? aawayin pa ako pag di ko nasagot kagad yun tanong nila sa text. demanding lang.

- balik tayo sa gate pass. one time nagkamali ng route yun driver nila so doble gate pinasok nila. gusto ba naman singilin sakin pareho?! kasalanan ko ba na mangmang sa direksyon driver nila? hindi naman ako nag-instruct sa kanila na pumasok sa maling gate, bakit ako pagbabayarin nila.

- if i could just collate all texts and call logs from them, everyone will agree that their riders badly need training. very rude, arrogant and sarcastic.

- and of course, delayed deliveries like they will sms this day but they will deliver one or two days later. good luck cancelling your plans just to wait for your parcel to arrive because chances are, they just wasted your day.

the business itself needs major revamp from the ground up. i suppose kaya din nagkaka ganon drivers nila because poor din upper management nila.

as for lazada, i dont know why after all the poor reviews and complaints to your help center, you still continue to patronize ximex as your courier. just because you think they are but a small dent in your big successful business eh hindi na sila makakasira sa inyo in the long run. i really hope you reconsider and remove them from your list of couriers.