Review What kind of delivery service is this?

Ordered the package around 10 days ago in Lazada and was given a tracking number, i always use the tracking number to monitor where my package is and only as of this moment (10 days later) that my package arrived at their WAREHOUSE!!!, i mean WAREHOUSE and it's still not being processed for shipment. What kind of delivery service states at their website that "Time" is of their value when it would take 10 days to collect the package from dealers.
You would take 10 days to collect the package, how many days would you need to process the package for delivery?, how many days would you need to deliver the package in my door step?,
-Just to remind you that from NCR to my location using public transportation would only take approximately 6-12 hours at most depending on where you are at NCR and i'm located in a big city not in a barangay so you shouldn't have any reason to take around 5 days to get there.
Please improve your "Service" as what you claimed in your WEBSITE that "TIME" is the most important element in your industry. And, how can your customer service (email) so useless, i send around 5 emails in the past couple of days asking simple questions but you haven't replied a single time.