Review Complaining about the services of LBC CALERO CALAPAN CITY

I ordered product in lazada and unfortunately they sent it thru lbc not in ninja van. I have bad experienced delivering product by lbc. Before you deliver the product, you should inform and text first the customer for them to know the delivery time and to be there when they deliver it. Im so disappointed because no one texted me! Then I tracked it online and i have seen that they delivered it already without informing me! Please do an action with this problem! Is this hard for them to do that? This is my second time experience in lbc. MISCOMMUNICATION TO THE CUSTOMER.