Review Marked delivered but didnt received the food items

Marked delivered but didnt received the food items That is 70% paid through a voucher. The app says 10 to 25 minutes before it was delivered. When the app notifies that our order has already been picked up by your rider who by the way no details that your customer can use to track them. No mobile number, no plate number and no identity which your bosses should copy from grab app for customers assurance. His motorcycle is still there where he was when the resto was still preparing the food and the app said less than 5 minutes but he is stillnot moving until the app said DELIVERED. THIS ISSUE WAS EXPERIENCED BY MANY FOOD PANDA USERSAND YET THE APP DOESBT GIVE SOLUTIONS TO IT. WE CUSTOMERS SHOULD HAVE THE RIDERS DETAILS ESPECIALLY THEIR NAME, MOBILE NUMBERS AND PLATE NUMBER & MOTORCYCLE MODEL UNIT. YOUR VOUCHERS IS NOT ALWAYS ENOUGH FOR THE INCONVENIENCE THAT YOU GUYS CAUSED TO YOUR USERS.