Review Run around

I used their app for the 1st time, before the order can go through you have to choose your mode of payment (for me it was paypal) it is only after that you press an orange button for the food order to go through. In my case, my order refused to go through (problem with the app perhaps). To my horror, I received an email from paypal stating that a payment was made to foodpanda. I emailed them asking for a reversal of payment they reply asking for an order numb to w/c i reply I don’t have because the order didn’t go through to which they reply asking for an order number and the cycle continues. Either their customer support is incompetent or the company is inefficient. Or perhaps both!!!