Review PROMISED MAX 10days DELIVERY/PICK UP LBC station BUT FAILED!!

DROP OFF LBC MNL BRANCH JUNE 16,2020 9am. AS PER LBC STAFF GUARANTEED 10days ETA IN LBC MANDAUE CITY CBU, PICK UP OPTION. I WENT TO LBC PICK UP STATION JUNE 29,2020 NO PACKAGE YET, JUNE 30 ,2020 AGAIN NO PACKAGE. As per LBC tracking online JUNE 17th arrived in mactan cebu hub. Where is my package? This is very imported documents, already late for submission of docs.