Review No one wants to assist us

We want to buy a DVD player. We went to SM dasma appliances canter. We were told that they cannot entertain us and they cannot sell a DVD because the vendor is absent. We went to SM dasma grocery, found a DVD we want and ask if we can buy it and we were told they cannot sell the item as the "tindero" is no longer coming back to work. Like what the... We travel all the way to buy a dvd and this is what we get??? Is this the right treatment for a customer?