Review Order Cancelled. NO REFUND

I ordered on KFC and paid through GCASH. I also requested to the agent to have my order schedule changed but the agent insisted that it could not be re-scheduled and i have to have it cancelled. Agent assured that i will get a refund on my GCASH account right after cancellation but i never receive it.

Foodpanda also send a cancellation email with a note that i have agreed that there will be no refund on that cancellation which is not true since the agent already assured me on the chat that i will have my refund immediately.

This is just pure scam from the inside.