Review Refund Not Received

Why there's no zero star , you have poor customer service and cant understand the situation even in English language. I ordered in Mcdonalds using my gcash card as payment and suddenly you charged me twice and placed the same order without asking permission in my end ,The store immediately noticed it and informed the first rider that picked up the first order and when they are about to cancel the order a rider already accepted the 2nd same order because of the long process cancellation and waited for it to get cancelled , When it was cancelled by the store I received an email that I wont get a refund , wow The store didnt even prepare for this duplicate order that your app did. Send my refund with this Cancelled order number: q4kr-4311,or I will post this in every social media that I have for us here in the Philippine to be aware of your scam. Dont ever use their cashless payment ,Its a scam.