Entrepreneur and business executive with a proven track record of success in both domestic and international call center and BPO industry. Expert in sales process engineering, sales training, CRM, quality assurance, and onshore and offshore outsourcing. Recognized innovator in the industry with extensive relationships in the global outsourcing space. Has functioned as President, COO, and CIO of major call center companies, including founding and running a call center as President/COO for thirteen years.