The French Baker - Main Office - Mandaluyong City, Philippines

I have a complain to one of your stores, specifically in SM cebu city branch, I was dining in but prior to dine Im the one to even greet them I trying to be polite, instead of your people shouldve done it simple things like greetings, but I dont mind it instead, so this waitress took my orders 1 iced spanish latte and bolognese, she didnt even asked if its gonna be served together or drinks first and no providing of waiting time I didnt mind it cause might be it would took like 10mins maybe since its just bolognese and there are only 7 who dine in and they have their orders already so I was the only one that theyre taking orders from, and so I waited, 40 minutes! For one order and I cant help but ofc ask, and so this lady in the bar area gave me an uninviting look with raised brows, I asked if wheres my order and she just said and pointed that its there, no apologies and very rude, I didnt eat ofc! And paid only for the spanish latte, the point here, is that how you train all your employees?? Im not asking for compensation , Im asking that this concern should be address, knowing as well that this company has been in the industry for years already.

Just to let everyone know about the current and trending incident at French Baker SM Bacoor, where the manager is disputing with the lady at the counter. The argument has something to do with the resigned employees who was just asking of her clearance with the signature of the said manager and this freak lady refused to hand it over thereby causing their argument to escalate over the counter. This incident is very alarming as this showcases how poor the leadership training(if there's any) in your company. And mind you, this video reached out the Filipinos here in Canada and it's such s shame!

I would like to commend the crew at SM Marikina Branch. The staff, notably Ms. Diane and Ms. Chesmin, give excellent service all the time.
Bravo Frenchbaker!

May I congratulate the high standard of the comfort room in you Pala Pala Branch,

It is often said that both the Toilets and Kitchens represent the standard of the Establishment

awesome bread!
fresh and perfectly delicious esp the lasagna

I want to set a meeting with the purchasing dept. who will be the contact person?