Jollibee - Candon City - Philippines

we just celebrated my nephew's 3rd party today. it was soooo disappointing. we arrived 2:55pm because party should start at 3pm, Upon arrival, crew did not allow us to go up where the party is going to be held. they let us wait for 10 mins because they havn't finished preparing the place yet. After 15 mins of waiting, I called up their attention so we can go up and sit because all my visitors are waiting downstairs sitting and others standing with other costumers who were enjoying their meals. So we all went up and did dancing to past the time out waiting for other visitors to come. at 330 one crew came to me to verify the menu. i was in JOllibee last night to place my last minute details about the menu and i was also in Jollibee 1 week before jan18 to place my reservations and my menu. Last night the Manager and I agreed of the details of the menu and today they were asking me the exact menu again. How many time do i have to place my orders????
so here went the party. after games they served the foods for the kids and sometimes the foods for kids served to adults. so the others kids have to wait for the adults' foods to be served and get their food. By the way we did serve the foods by ourselves (me and my sister) since we only have 2 crews doing the serving. While other kids and adults waiting for foods, one crew came to me and said " mam pwede po wag ng dagdagan yung chocosundae? hind n po kasi kaya yung pagawa masakit na po sa kamay?" I said ok fine, just serve my orders now so every will eat the foods all together. and they serve the foods, every after 5 mins I guess. after eating the muscot appeared and left without giving the giveaways. So my visitors left with empty hand. I duno if this happens every birthday party in JOllibee. I was surprised for thier uncoordination and unorganization between manager and party crews. hope the company will do something here. It was very disappointing.