Puregold - Head Office - Manila

It is located at nagpayong 2 Kenneth Road pasig City I will give a full details or kindly visit the area for inspection I'm sure it will help us a lot of your company because other Grocery store trying to find space for they branch

Bumili po ako kahapon ng 7 items in total, binayaran ko lahat pati yung butal in cents. I trusted that all the items I paid for was completely put in the bag I received but when I got home, I fixed my items and realized that one is missing. Kailangan po ba na icheck lagi yung mga pinamili habang nilalagay sa bag e trabaho naman ng cashier & bagger to make sure na ibigay lahat ng binayaran ng customer. Nagbayad naman ako ng tama pero bakit ganun ang nangyare? Binilang pa ni bagger yung items, tama yung bilang nya pero bakit hindi nya nilagay sa bag yung isa sa mga pinamili ko e bayad naman na yun.

Puregold putatan muntinlupa city requires a screenshotsbof the promo.. I claerly understand that it wasnt on the mechanics of the promo...
They have inconsistency of mechanics .. I collected 20vouchers out from 5 accounts from the members of the household i dcided to use them together in one purchase but surprisingly they ask for the screenshot w/c the mecahanics just stated to present the code????

Good day Puregold management! This is to inform you my everyday experienced in Puregold Antipolo J. Sumulong Antipolo,cashiers & guards are so rude. I think their attitude is not appropriate of being your staff. Hoping for your immediate actions for this kind of employees. Thank you and have a great day ahead.

Checked my stuff and receipt upon reaching our home... Found out that I have one missing item that has been paid for. Unfortunately the store is 45 minutes away from our home... I only bought items randomly because the dry yeast that I was looking for is not available... Do you check your baggers bag before they leave the store? I was wondering if it's intentionally done because the store was not that busy when I was on the cashier... I was alone in the aisle... It was only a bottle of shampoo but it is upsetting to think that it was deliberately taken from you...

Madaming beses ng nadisappoint ako sa Puregold mainly dito sa Lipa branch kasi now lang ako nakakapaggrocery sa kanila since Sep last year 2020, at napakaraming beses ng katahangan at nakakairitang experience ang naencounter ko dyan. Kanina lang pagpasok ko may dala na kasi akong grilled chicken na nabili ko sa malapit na store bago pumasok sa puregold, una, sinabihan ako ng guard na bawal ipasok sa loob, so iniwan ko sa baggage counter, tapos yung attendant dun sa counter sinabihan ako na bawal din dalhin sa loob yung eco bag ko, super nakakatanga diba, kapag nasa pila ka na ng cashier usually inaask nila kung may eco bag kang dala or ipapabox mo ba yung pinamili mo, so sinabihan ko yung asa baggage counter na ok iwan ko dito tong bag na to tapos balikan na lang kita para ikaw na magbaggage (sarcasm mode). Hindi ako makapaniwala hindi pala gumagamit ng common sense dun ang karamihan ano? Sumunod na pangyayari, hindi ko alam na hindi sila natanggap ng debit card ng walang dalang valid id! as in wtf? E ang dala ko lng that time is my BDO debit card and yung puregold card memebership ko, obviously di ka makakauha nung memebership card kung wala kang prinisent na valid ID diba? So sinabihan pa ako nung nasa pila na ako ng cashier and turn ko na, after mapunch lahat ng pinamili ko and time ko na magbayad using ng debit card ko, at sabihing hindi nila inaaccept ang bayad ko dahil wala ako valid id! Therefore, need ko daw magwithdraw muna sa labas na ATM para mabayaran ko yung pinamili ko. As in talaga ganun katanga ang protocol nyo PUREGOLD? Only in the Philippines, grabe talaga, dito ko lang sa Pinas naencounter tong ganitong katangahan! KUng di lang need ng food ng pet ko that time iiwan ko na lahat nung pinamili ko at bahala na sila ibalik nila sa kung saan ko pinagkukuha mga kinuha ko. Isa pang instance, ngayung araw lang din, bumili ako ng chicken leg, isang pack e 190 per kilo ang kinuha ko, and isa pang rekado cut na tinatawag nila na worth 175 per kilo. Pag tingin ko sa price nung sa 175 per kilo e hindi nya binase sa 175 per kilo kundi tinimbang nung crew sa price na pang 190 yung dapat na 175 lang per kilo na rekado cut, nung sinabihan ko yung crew na bakit 190 e dun ko kinuha sa 175 per kilo, imbis na magsorry at ayusin na lang yung serbisyo nya sinisi pa ako, dahil puro legs daw kasi kinuha ko kapareho nung sa 190 per kilo. In the first place nasa harap ko sya nung kumukuha ako sa rekado cut, at walang nakalagay na bawal pumili dun! malamang mamimili ako ng ok sa tingin ko diba?! babayaran ko yun e hindi naman libre! Nakakatanga lang, imbes na ayusin na lang nya yung trabaho nya, sisisihin pa nya yung customer dahil namili daw kasi ng chicken legs sa rekado cut!

I WENT AT PUREGOLD CECILIA ABANGAN NORTE MARILAO BULACAN 06/17/21 12:10 PM THE PRICE APPEAR AT POS WAS HIGHER THAN THE PRICE TAG DISPLAY II WAS ONLY 19. SOMETHING THE PRICE APPEAR IS 24.75 WE NEE TO FOLLOW THE PRICE TAG LAW EDUCATE THEM PLEASE

kapag nagtataas sila ng presyo hindi naguupdate nakakailang bili nako lagi na lang nagtaas ang presyo nila hindi pinapalitan yung barcode ang katwiran sa post ang titignan pero ang barcode naka 19.00 lang pagdating sa cashier 24.75 na papa dti ako sa presyo nyo maging maingat naman sana mga nangangasiwa dyan lagi na lng pinagbibigyan kapag may sale at natapos na ung sale pakipalitan naman ng presyo nakaka daya kayo ng customer nireklamo ko sa customer service parang wala lang 06/17/2021

To whom it may concern:

Hi good day! I just want to raise an issue regarding your sting energy drink promotion here at Puregold NE super bodega bldg. Maharlika Highway Bagong nayon,Baliuag Bulacan.

According to your promotion mechanics, that for every purchase of 6pcs of sting energy drink red 330ml there is a equivalent of 2 free Piattos cheese 40g. I purchased 48 bottles of sting energy red 330ml but your customer service just gave me 6pcs of Piattos for your promotion. Where as there must be a total of 16 Piattos for such promotion.

When I ask your customer service personnel that why i only receive 6pcs of free Piattos,she told me that there is only a 3 deal for such promotion as per promo mechanics, where as it is not posted at your promotion display, then she told me that there is a memo regarding to sting promotion for 3 deal only. I told her we as customer can't read those memos,only we can read your mechanics on promotion display.

My concern is not about the Piattos, it is about how you are faking your customer regarding your promotions, to purchase many items?

This pandemic be fair to everyone!

Attached here are the photos regarding to this issue. Your immediate action is highly appreciated.

Customer,
E. Monsayac

An incident happened to me yesterday morning in Puregold Starmall San Jose del Monte Bulacan branch. I’m a PWD but not handhicapped. My ID indicates Orthopedic Disabailiy due to my defective hands. that’s why i lined up to PRIORITY LANE. The cashier asked me if priority daw ako, then i said yes. But nagpasingit siya ng nagpasingit sa pila ko which is PRIORITY LANE and not Express Lane. And nung ako na ang next nagpakuha siya ng chair sa bagger niya, nung una hindi cya sinubod nung bagger. Then inulit niua sa bagger niya kaya kumuha na si bagger. At ibigay daw sakin. At itinabi naman sakin sa kinatatayuan ko. Sabi ni cashier upo daw ako, sabi ko hindi na. That was the start na nag init na ulo ko sa cashier. Unang una nakita naman niya na wala ako g saklay at hindi ako pilay tapos nagpakuha siya ng chair. Eh yung mga nauna skin na senior hindi naman niya pinakuhaan ng chair at para paupuin. Pero pinalgpas ko pa yun pati yung mga pasungit niya na customers na ilan lang ang dala but not priority. Ang alam ko kasi dapat may ID KA na iprepresent para proof na priority ka. Pero siya hindi, inuna niya nasa likod ko at sa ibang pila. Nung inumpisahan na niyang i-transact yung mga pinamili ko bigla siyang umalis mag CCR daw siya! Napatingin kami sa kamya ng sister ko at yung bagger niya kasi umalis siya eh may transaction kami. Mayamaya bumalik siya may dalang small na karton, astusin daw niya scanner niya ipapatong dun kasi nahihirapan daw siya. Dun na ko nagalit, kaya sinabi ko sa kanya na bakit nagyon lang niya aayusin yun eh kanina pa niya may mga customer hindi niya inayos tapos nung ako na tska ang dami niyang excuses. Pinatatagal niya ako sa kanya! Sinabihan ko siya to cancel my items na na scan na niya at kinuha ID ko. I asked for her name but hindi niya sinabi. Then i asked for the manager but still no answer from ger even from the bagger. What i did is i went to customer service and they assisted me. They apologized to me but the cashier not. They will do a report daw. But still i want the head office know this incident because napakabastos nung cashier at sino siya para ganunin ako. Malamang ginawa na niya yun sa ibang pwd na hindi obvious ang kapansanan. At pwde pa niyang gawin sa iba. Sana po do something about this. Give the sanction she deserves.Thank you.

I went on pure gold Mariveles branch in Bataan to buy some goods and I always use my debit card to purchase there. But today I am not informed that their cashless payments are not available. I asked them "meron ba kayong notice about dito kase lage naman akong nagbabayad thru card" Others staff said " nakalagay po sa labas maam" and the supervisor said " nakalagay sa labas dimo binasa? " Well di ko nakita yung notice but is it okay to be rude to your client instead of being nice? Di pa don natapos, the way she glares at me parang hindi nagwowork sa customer service. Im not sure kung supervisor yon kase color red yung vest na suot nya compare sa ibang staff na green yung vest. I hope this will not happen again lage pa naman kame naggogrocery dun and this is the first time that I encountered this lady

Magandang araw po sa inyo. Ako po si Hernando Santos, isang senior citizen at regular na mamimili ng Puregold.
Gusto ko lang po sanang iparating sa inyo ang hindi magandang nangyari kanina, April 3, sa akin sa PUREGOLD ZABARTE dito sa North Caloocan.
Nandun po ako ng 10am para sana mag-withdraw sa ATM para bumili ng maintenance med ko. Nagkataon po na ang colored coded quarantine pass na dala ko ay 1:30pm pa pwede. Nakiusap ako ng maayos sa security guard on duty sa entrance ng Puregold na kung pwede ay bigyan ako ng consideration dahil matanda na ako at offline ang atm sa labas at sobrang init kung lalakarin ko pa yung ibang atm. Wala naman akong ibang sadya noon kundi ang mag-withdraw lang at lalabas naman din ako agad.
Hindi niya po talaga ako pinapasok kahit sinabi ko pa na emergency case ito at kailangan ko ng uminom ng gamot.
Ipinaliwanag ko sa kanya na sinabi naman ng IATF na kung magka-problema sa quarantine pass, makiusap na lang ng maayos sa sinumang sisita. Sinagot ba naman po ako na paano daw kung hindi pagbigyan ang pakiusap?
Naramdaman ko na tumataas na ang bp ko kaya nakiusap ako uli sa kanya na kung pwede ay makausap ko na lang ang store manager ng Puregold o kaya ang kanyang OIC. Hindi niya lang po ako pinansin. Mabuti na lang at may isang empleyado ang Puregold na nagtanong kung ano ang nagyayari. Sinabihan niya ang guard na papasukin na ako dahil emergency case naman. Pero yun ay pagkatapos ng halos kalahating oras na pakikiusap ko sa guard.
Pasensya na po at naiparating ko pa inyo ito. Wala naman akong gustong mangyari sa guard dahil trabaho niya yun. Pero sana mapagsabihan siya na dapat alam niya kung kailan dapat niyang gamitin ang tamang disposition. Ang security guard po si SG FUROG, JN ng JR8 Security.
Maraming salamat po. Have a blessed easter and more power to Puregold.

HERNANDO SANTOS
Senior Citizen

Good pm,

I would like to complain the Lady Guard named Lavonzo or Lavonza if I'm not mistaken. (Did not able to catch the exact name but pictures and video provided.)

The scenario happened at Puregold Evacom, Dr. Santos Sucat Paranaque Branch.

I am about to go out at the Puregold building around 6:00pm. As SOP in all grocery establishment, the receipt need to show to the assigned guard. Holding my receipt which is quite long, I am trying to find the top of the receipt to place the marker as the usual procedure. (I experienced the mark was put on the item list and gave me a hard time to check the prices).

The scenario starts, ----- the lady guard is such in a hurry and I told her, "saglit! Hinahanap ko pa ung umpisa." Not sure if she find my expresion quite sarcastic considering there are no one behind me or line to be in a hurry. Then she make face and roll her eys up.

Then I try to explain that I don't want the ink to be place in the item list because.......before trying finish my explanation, she started talking and giving words that really shock me.

Me: Ate bat nagagalit at nagmamadali ka?
Lady Guard: Sinasabi ko na kasi sau na ako na ako na tapos pagsasalitaan mko ng ganyan......... ---- Until such I couldn't understand anymore all she's saying because she talks really fast and lot of words.

Then I feel a bit angry, I told her, "If nagmamadali ka, eh di mag out kna..

I guess that triggers her to really get mad.
She shouted at me and keeps on talking until I heard words that is tottally BELOW THE BELT.

Her words are like - Lady Guard: Siguro babae ka kasi ang bunganga mo ganyan. Matindi kapa sakin magsalita mabunganga ka. Babae yang bunganga mo di ka lalaki. Sinu ka sa akala mo.

Me: Ate irereport nalang kita sa office nyo. Wala ako masama sinasabi sau Ate, andyan un lalaki sa baggage counter. Naririnig nya.
Lady Guard: Magreport ka wala ko pakialam. Anu sa akala mo aatrasan kita. Subukan mko. Umakyat ka sa taas magreklamo ka.

Then I pulled out my phone and started to record her on a video. When I giving her the camare to burst out all her anger, she just keeps on walking away, hiding her face and avoid nagging me. Whike me keep on saying, "Ate anu meron sa taas? Ate sobrang below the belt ka ah.. Bat dka makaharap?..

I shouldn't take off my cam because the moment I stop recording her on a video and step out and stayed on my cart waiting for my Uncle Ed to pick me up.

She keeps on talking on her table and even go out at the glass exit window to shout and nag at me in her native language which I really don't understand if she is cursing me, saying foul words or anything.

Luckily the Male Guard at the Entrance is kind enough to stop her and keep asking me to ignore her and apologizing.

With that, I decided to go at the second floor and look for the manager to ask what is the agency of the Lady Guard to file a complain. The Lady at the card information helped me out to get some information. Although I waited for about 10mins because no one seems would like to cooperate.

Going down and exiting, I pulled my cart and heading exit. I look at the Lady Guard for she might need to see my receipt again before going out. But she gave me such a deep stare as like a tiger look.

Then I confronted her, told her,
Me: Ate bat ka ganyan makatingin? Lalabas nko at aalis anu pa ba problema mo?

Then she started again nagging and talking regardless how many people around and even if the Male Guard at the Entrance trying to stop her and calm her down.

I pointed my finger at her with my arm bent because I am starting to feel really mad and keep on telking her, "Ate wala ko sinasabi sau masama. Kanina ka pa below the belt."

Finally my Uncle Ed arrived to pick up. I told my Uncle about the Lady Guard and my Uncle confronted her in a nice way.

My Uncle approached her and then she told my Uncle.

Lady Guard: Halika sir, ganiti kasi yan, yang pamangkin mo kinakausap ko ng maayos kasi napaka pangit sumagot.

That is the time, my patience gone out and shouted at her, "Sinungaling ka!! Putang ina ka!! Kanina ka pa.. (Pointing my fi ger at her) Hindi kita pinagsasalitaan ng below the belt. I even give a strong punch at the table.

As expected, she replied furiously saying the same thing and pointing my finger at me as well. Lady Guard: Putang ina mo din!! Anu sa akala mo!!

The most shocking part is: She acted and gave me a gesture that SHE WILL PULL OUT HER GONE!! In front of my Uncle and of all people around.

Luckily people around her stop her. But i told her, "Bubunot ka!? Bumunot ka.."

She turn around instead and get her "batuta". I decided to go out because the scene is too scandalous already and we are getting too much attention.

I asked my uncle to get out and I want to go home. But the the other Lady Guard told me that the OIC is Cerrudo M.A.S. is about to come. So we waited.

While waiting, the other Lady Guard is talking to me and asking me to forgive her becauae she is old, tired and everything.

I told her I can forgive her but she shoudn't reacted that way. "Kapwa mo guard sya, sa tingin mo tama ung ginawa nya?" She respond, no sir.

Until the OIC finally came in and told hone everything.

Here is the bottomline:

I may sarcastically respond to her or not, she should not reacted that way. Customers are not always right but she cross the line.

She is under JR8 Agency, regardless if her Agency or Puregold Jr. will do something about this, give her a sanction or not, even if I put everything in social media, the impact is at your company that will have bad reputation, credibilty and will be put at risk.

I do my researched and found that there are lot of complains in Puregold guards in different branches.

I felt a bit trauma for what happened due to the scandal, with her actions(specifically when she wants to pull a gun then holding her baton (batuta) and with her strong deep words. I am even thinking to sue her as well. Becauae of this, I feel like a need to move and be member of other establishments that has the same service and offer your company have.

I have been member and customer of puregold since 02/03/2020

Pictures and Videos attached. Hoping for your response and quick action on this matter.

Last september 4,2020 ( Friday), I decided to go to PUREGOLD MERCEDES to buy my monthly groceries. I was wearing an eyeshield and facemask that time but unfortunately the ladyguard named MS. G ( I forgot the first name) did not allow me to enter the grocery store because im not wearing a FULL FACE SHIELD and said that is the policy of their store BUT i was very frustrated and angry when i saw a woman exited their store handling a bunch of paper bags wearing the EXACT eye shield i was wearing that time so i approached the ladyguard and said ' Ayy mam, nakabreak kase ako hindi ako ang nagpapasok nyan.' It was very unfair on my part so i insisted and said i want to talk to a higher position or their manager/supervisor but she keeps on telling me ' Kame po. Kame po ang kausapin nyo nalang'. I decided to comply and bought a full faceshield near their store and fall in line. As i fall in line, a man ahead of me whose wearing a HALF FACE SHIELD was allowed by the SAME ladyguard to enter the store so my anger burst again so i decided to go straight ahead on their customer service section but to my disgrace the woman their did not accomodate my concern immediately and said that her supervisors were to busy to talk and instead handed me a complaint sheet. I am in the field wherein customer satisfaction and good quality of service are the utmost priority and YES i am a frontliner . I think you should emphatize and understand the situation that we have a busy schedule and little time for other stuffs and let say that is the only time that i have to buy my daily necessities. Please train your guards and other staff to be more vigilant and not to be rude to their customers. I want your necessary sanction for this incident i encountered.

My husband and I waited for 30 mins in lines, when were about to enter puregold MINDANAO ave. Lady guard named Irene Nunez/Nuez refused to let us enter simply bcoz we are wearing half faceshield? We are wearing facemask and "half?" faceshield. How can u be so unreasonable when u didnt fuckin post or simply display a signage that indicates the proper faceshield that the cx should be wearing!! I asked the lady guard where is the signage that says my faceshield is not acceptable! She just point out the No facemask/faceshield No enter signage! SM HYPERMARKET NEVER DID THIS TO US! They are accepting our "half" faceshield how come you didnt??? Also, she just offer to just simply buy a new faceshield instead that is acceptable to the facility. Are u fuckin kidding me? Im not going to buy a new one just bcoz u said so. Does she know were facing pandemic right now? We are not faceshield collectors! PLEASE PUREGOLD MINDANAO AVE. HAVE UR GUARDS GO TO SEMINARS AGAIN THEY NEED PROPER KNOWLEDGE HOW TO HANDLE CUSTOMERS plus Revised your so called "policies" which is a total garbage.

Would like to offer a Space to you. This is located Inside the new Grand terminal of san Pablo Laguna, Just Before SM San Pablo. The Building for the terminal is ready, aircons instslled And Will soon operate.

I am planning to put up a mini grocery in our place and i am looking for a wholesale pricing of the items. Do you offer wholesaler pricing?

How can I avail products for wholesale for mini grocery store.

Dear ma'am / sir,

Ask ko lang po kung paano po makapasok ang local products sa inyo? gusto ko po sana ipasok ang product ko po na kate's chili garlic..local product po namin dito sa baguio..sana po matulungan po ninyo ako...salamat po..

Madam/sir
Ok na po ba yung sinubmit kong proposal from MILLENIAL KITCHENWARE MARKETING?

How can we unquire for the leasing of advertisement/pull up banner at Puregold Sta.Mesa?

How can we inquire regarding for a space to lease on the Puregold Bacao General Trias Cavite