Aspect Software - Makati City, Philippines

Aspect Software is a leading contact center softwares company. They provide inbound and outboud call management solutions like auto dialer, predictive dialers, automatic call distributor etc. Workforce optimization and analytics solutions like call analytics, voice analytics, call scheduling, workforce management softwares. The solutions are easily integrable with your existing hardware setup.

The Aspect auto dialer capabilities include the full range of pacing options.

Manual Dialing
Preview Dialing
Automatic Dialing
Precision Dialing
Predictive Dialing
Blaster Dialing

Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.

Easy forecast and scheduling of all interaction channels including:
voice
multi-session chat
email
social media and others
Forecast staffing requirements across all contact center resources
Automatic updates for historical patterns and calculating shrinkage
Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations
Real-time alerts when performance is out of tolerance