Bank of the Philippine Islands (BPI) - San Mateo, Rizal - Philippines

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Bank of the Philippine Islands (BPI) - San Mateo, Rizal
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Company name
Bank of the Philippine Islands (BPI) - San Mateo, Rizal
Location
123 General Luna Street, Guitnang Bayan I, San Mateo, Rizal, Philippines
Working hours
  • Monday: 9:00 am - 4:30 pm
  • Tuesday: 9:00 am - 4:30 pm
  • Wednesday: 9:00 am - 4:30 pm
  • Thursday: 9:00 am - 4:30 pm
  • Friday: 9:00 am - 4:30 pm
  • Saturday: Closed
  • Sunday: Closed
E-mail address
Company description
Founded in 1851, Bank of the Philippine Islands is the first bank in the Philippines and in the Southeast Asian region. BPI is a universal bank and together with its subsidiaries and affiliates, it offers a wide range of financial products and solutions that serve both retail and corporate clients.

BPI's services include consumer banking and lending, asset management, insurance, securities brokerage and distribution, foreign exchange, leasing, and corporate and investment banking.

The bank has a network of over 800 branches in the Philippines, Hong Kong and Europe, and close to 3,000 ATMs and CDMs (cash deposit machines).

The establishment of BPI, originally known as El Banco Español Filipino de Isabel II, ushered in the start of the Philippine banking and finance industry. The  
Show more bank performed many functions, from providing credit to the National Treasury to printing and issuing currency, making it in effect the country's first Central Bank. BPI proudly carries on this tradition, financing many private and public sector initiatives and enterprises in support of economic growth and nation building.

BPI is acknowledged as a leading provider of financial services in the Philippines.

Mission
Since the bank's founding 165 years ago, BPI has been inextricably linked to the growth of the Philippine economy. Anchoring our institution on our four-fold commitment to Clients, People, Shareholders, and Country, we aim to take advantage of the country's good macroeconomic fundamentals by carefully and systematically overlaying scale over some of the best financial metrics in the Philippine banking industry.

Our mission is enshrined in the BPI Credo.

The BPI Credo
We believe our first responsibility is to our Clients. If we understand and address our clients' financial needs, we will be trusted with their most important financial transactions, and we will build lasting relationships. We do well when our clients do well.

We believe in our responsibility to our People. We seek to hire the best people for each job, provide them with the means to perform at a high level and reward them fairly. We value integrity, professionalism, and loyalty. We promote a culture of mutual respect, meritocracy, performance, and teamwork. We strive to be the employer of choice among Philippine financial institutions.

We believe in our responsibility to our Shareholders. We treat capital as a most valuable asset, and seek to generate superior returns while being prudent in risk taking, spending, and investment.

We believe in our responsibility to our Country. Our prosperity is greatly dependent on the well-being of our nation. We aim to be inclusive and responsible in nation building. Through BPI Foundation, we are committed to the welfare and sustainability of the communities we serve.

Vision
It is BPI's vision to be the Philippines' premier bank that builds on its heritage of being the principal architect of the country's financial inclusion landscape, providing the most effective, efficient, and innovative solutions for its clients to best manage their financial needs, while creating sustainable value and shared prosperity for all stakeholders.

Review of Mission and Vision Statements
The Bank's vision and mission was presented to, reviewed and approved by the Board during the annual Budget Planning exercise on December 13, 2017 in Makati City.

Review of the Corporate Strategy
The Board, at its annual Strategic Planning session on November 29, 2017, reviewed and approved the company's corporate strategy as part of its continued commitment to its duties and responsibilities as stated in the Manual on Corporate Governance.

Core Values

CUSTOMER SERVICE
Establish friendly relationships with clients, putting them first in our list of priorities, to delight them with our services, and to always try to anticipate their every need.

EXCELLENCE
Employees, whatever their functions are, should always give their best and continuously upgrade their knowledge, skills, habits, and attitudes to meet each challenge with determination and drive, opening themselves to unlimited possibilities.

LOYALTY
To be proud of BPI, to be true to its ideals and vision, and to actively promote and defend what BPI stands for.

TEAMWORK
Build deep and lasting relationships founded on trust and respect, to be totally committed to the achievement of the objectives of our team and of BPI, to actively participate as one in any undertaking, to contribute our individual knowledge and talents for the benefit of all.

INTEGRITY
As bankers, we should be worthy of the confidence put in us by BPI and the society it stands for, earn the trust of those we meet and interact with, and always do what is morally, and socially correct, contributing in our small way in shaping the future.

CONCERN FOR PEOPLE
Employees should be genuinely interested in people, to help others in every way possible, to contribute to a sound environment, to be fair, supportive, friendly, caring, and sincere in our relations with the people we meet.
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Reviews

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I went there, got my qeue number from the machine with “others” transaction. I waited for about 15 minutes given that there weren’t a lot of people then suddenly when my qeue number was called, the teller just told me the transaction wasn’t on her without clear assistance where to go. Then when I get to know that I needed to fill out in a logbook for it, I waited again for about 10 minutes. When my name was called, the teller asked me what transaction, he gave me a form and while filling it out another person was explaining that they can’t process the transaction because the person assigned to it was absent. Better for me to go back tomorrow he said.

Service sucks, why would this mam readon that the one assigned to it was absent so he can’t process the transaction?

Questions & Answers

What are your requirements in opening a joint account in your bank?
Gdmorning maam i ask about emv debit card bcoz pbi san meteo send me a messege that i need to change may old atm card the problem is im onboard ship now how to change may atm posible may mother or may my wife to change this atm to emv debit plz reply
Can i get a bank certificate and a bank statement if you are offline?
Good day mam, recently I applied for personal loan but I was not able to wait for your response,i will just follow up about my loan.Thank you so much
What time do you open and close?

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