Job offer: Customer Service Executive

Customer Service Executive (Logistics), Pasay City, Philippines

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of well-trusted and established logistic company. Our respected client is seeking 10 years of working experience in managing the overall operations of the organization for the role of General Manager position. The job is based in Pasay City, Philippines.

Job Summary:

The Customer Service Executive is responsible for managing customer bookings, coordinating with internal teams to ensure smooth operations, and maintaining strong client relationships. They serve as a communication bridge between customers, sales, and operations teams, providing necessary information and support. The role includes generating new business leads through tele-sales, supporting team efforts, and contributing to overall service excellence. Strong coordination, communication, and relationship management skills are essential for success in this position.

Job Responsibilities:

* Acknowledging, planning, and creating the bookings on the system.
* Proper coordination with the Operations team and the agents to get the handover of the cargo bunch on time for smooth handling of the cargo and to avoid the last-minute hustle.
* Establishing, developing and maintaining positive business relationships to ensure future sales.
* Coordinating with Customers/Sales/Operations team on calls as well as on mails on time.
* Provide the necessary details/information required by the sales/Operations/Principles team.
* Support Customer Service team by aiding other team members and supporting the team in achieving the service levels.
* Generating Sales lead through tele sales required from time to time
* Extend backend support to sales team.
* Managing and developing the new client.
* Market Research to generate the new Business Sales call to trade Partner,
* Assisting sales head Responsible for updating market trends Contributes to team effort by accomplishing related results as needed.
* Prepares reports by collecting, analyzing, and summarizing information.
* Maintains relationships with clients by providing support, information, and guidance.

Job Requirements:

• Proven experience in customer service or logistics, preferably in a logistics, freight, or supply chain environment.
• Experience in handling bookings, customer queries, and cargo operations is highly desirable.
• Proficiency in using logistics management systems and CRM software.
• Good understanding of supply chain processes, freight forwarding, and cargo handling.