Job offer: Service Management Manager

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a world's leading logistics provider. Our respected client is searching for a results-driven Service Management Manager . The job is based in Makati City and offering a Hybrid work arrangement .

Key Job Responsibilities:
Customer - Internal

• To collect country functional user requirements.
• To capture and identify SEA country requirements to with core applications.
• To monitor the progress of local requirement implementation.
• To provide cost justifiable solutions via local development, outsourcing or package acquisition where local requirements cannot be met by proprietary business application (with agreement of GIS, Cyberjaya).
• Reduction of footprint of local applications in SEA
• Carry out any task that is required by his or her superiors from time to time.

Vendor/Supplier Management

• Contract negotiation, problem escalation, etc.

Process

• To continuously review business direction, business processes and available applications through:
• Business needs analysis in the context of regional and country direction
• Determination of appropriate IS system solutions, including evaluation for future releases of proprietary software
• To formulate and adhere to IT processes (CR/IR/RTP)
• Escalation of core apps GAPS to regional office and seek suitable enhancements/alternatives

People - Management

• To develop skills in client proprietary applications.
• To manage user expectations and requirements

Key Job Qualifications:

• Degree in Information Services/Business (or equivalent)
• 5 years IS and business experience, preferably in logistics industry
• Communication skills (English), spoken and written (excellent)
• Technical expertise in:
• All of client's proprietary core business applications
• Existing local developments
• Unix Operating System (depending on local applications)
• Informix 4GL and Database (depending on local applications)
• Internet / Web technologies (php, Java, .net)
• Database