Question for 2GO - General Santos City, South Cotabato

Sir/mam,
Ngpadala aq ng bagahe from manila to gensan nung aug.4 2017 s taguig at sbi 2 weeks lng pero till now wla p rin aqng nttanggap n info regarding s bagahe q.sna mkaabot n sna kc sept na po slamat