Question for Honda Cars Service Center

Good afternoon sir. First of all i am a Honda car user a 1998 model Honda civic and im looking for a parts that is badly needed. I called Honda Cars Caloocan with so many numbers and i tried to call them but nobody is answering. Why is it that your branch in Bagong Barrio Caloocan nobody is answering. Kindly orient your employees to attend telephone calls. Pandemic is not the reason nit to answer the phone.please have them informed. Thank you very much