Question for LBC - Hari ng Padala (Cainta, Rizal - Sta. Lucia)

Hi..i would like to ask if the package with tracking number ******** is in ur branch? My sister is expecting that since march 30. Suppose to be delivery within metro manila is 2-3 days only. She went to floodway lbc but the system were always offline so they cannot track where exactly the package..thank you.hope i can have ur response asap.