Review of PinasGift.com

Ordered a multicolored roses wreath worth £85 and paid £10 for shipping.Annoyed to found out they delivered cheap white baby's breath wreath(?looks £30worth only) and recepient sent a photo to show me(enclosed with this review) after 2days flowers dried.Delivered on april 25 flowers dried april 27!emailed manager with the photo enclosed "sorry, we contacted now local florist to get right item but not guaranteed same on the photo as it depends on available roses in the florist" So why did I pay for shipping if flowers are arranged in local florist in that area??? Decided to cancel the order and asked for a refund(go to another florist to save the hassle) but the manager answered "SORRY CANT CANCEL OR REFUND YOUR ORDER NOW AS IT IS ALREADY PROCESSED" Really?? They delivered a wrong item!!! Where's the costumer's right!! Product quality - POOR AND CHEAP
Customer Service - VERY POOR