Review Delayed delivery

It has already been more than a week but my item has not been yet delivered, from Makati to Siquijor. I don't even receive updates from the lbc what happens then to the process (given the fact that I have provided my phone # number in the form). No matter how much only my item had it cost, I am already frustrated with the delayed process. Your teller had disclosed during our transaction that it would only take 3 to 5 days. I am looking forward not to encounter the same delays in the future. Thank you so much.!