Review VERY POOR CUSTOMER SERVICE

Package was not deliver on time. It reach in their office in Pototan Nov. 6, 2018 according to online tracking but they did not deliver on that day or the next day. Its a door to door package but when I track online my package, it shows already to be pick up form their branch in Pototan. Its frustrating that I have to go there to pick up my door to door delivery items.Till now, I don't have time to get my delivery items coz I have classes and Im a student.