Review Customer service

I went yesterday to nisce with my friend to do the ipl
,according to the receptionist its ok they will accommodate us because at 7 the aesthetist will leave to my surprise the receptionist is the one doing the initial cleaning and prep for my face... i knew from the the way she clean my face its nit her line of job so i got to asked the aesthetist bec. She handled me because my face is quite toxic..
Or i might say someone who k ows how to prick acnes should be the one doing it because im paying for an amount which i believe i need a just service...but even these aesthetist whos name is cris. Is in a jurry i pricking amd doing my laser... im referrimg to calasiao branch.
Please do something on this...
We did not even forced them to accept us besides its still early around 530 i guess... so if thats the case that they cant better not to accept customers anymore.
I jusy felt so upset because ive been with nisce since i was in high school... and its the first time i received this kind of service.