Review Inefficient in every way

I've tracked my no. and seen that the mail hasn't moved from LBC Lipa since March 2 (sent to LBC Mla 03/01/2019). Tried to send both email and inquiry 3x but couldn't get through despite 'reCaptcha confirmation.'

What's the use of using courier services so clients like me can receive expected docs within reasonable time frame and without being inconvenienced if LBC is no longer operating like it used to???