Review Appalling service and would not recommend at all

We ordered food from S&R in Filinvest, the App said preparing food and this continued for 2 1/2 hours and still no food, tried contacting them and no numbers were available so unable to speak to food panda on 6 different numbers.
We contacted S&R who said the food had been sat there over 2 hours waiting to be picked up .... tried contacting through the App and it doesnt allow any direct contact and only allowed us to ask where our order was and more information.

We got the more information and it said your restaurant is exceptionally busy and they are behind on preparing your food .... load of rubbish as we had spoken to S&R..... Text the rider app on the mobile app and still n answer and four hours later still no food
Oh and then we left email on support for food panda and got what back saying they would get back to us in 24 hours OMG so what ???? we will get the food 28 hours late ffs



TOTAL TOTAL TOTAL WASTE OF TIME DO NOT USE !!!!!!!!!