Review My parcel had been in their office

So I was waiting for them to contact us through text or call just to notify that our parcel had been arrived. What's the use of putting our phone number as a consinee if LBC wont notify their client? If I dint go there and check by myself I wouldnt know plus horrible customer service I was asking for other details on how I claim my parcel since they had already a cut off for pick up and nobody assisted me. Horrible service mga bwesit!