Review Horrible customer service! Scam!

1.5 hours after ordering, my food had not arrived. I contacted their chat and the agent said it would take another 30min! (2 hours total!)

I asked to cancel my order. Their agent DID NOT inform me that if I cancel (even it’s due to ThEIR error/delay), I won’t be refunded!

So I cancelled, and now they’re refusing to refund me!
There are so many similar cases like mine on their Facebook page. What a horribly run company! Stop scamming people out of their money.