Review Refund request

Hi I requested for a refund on my membership fee last May 2020 pa until now no reply. I'm from Timog branch.
Mag 1 year na po yun refund request ko but till now no response from your end. Ilang beses na rin ako nag-email.
I even filed sa DTI. No rep attended the Mediation conference. 
Bakit po ganun? Prang you don't give importance to your clients. It's not my first time as a member. naka ilang years na din ako with you. 
Nakakalungkot lang yung treatment nyo sa mga refund request. Malamang madami kami.
Sana magtulungan po tayo. Hindi na rin alam ng staff nyo sa branch gagawin nya kasi sya un kinukulit ko. wala cya masagot sakin whenever I ask her ano na status. 
Please accommodate and prioritize. Thank you for your assistance!