Review COINS VIOLATION KUNO

I have loyal to shopee eversince i installed the app last year.just last month,i reached the platinum tier and i have saved all the coins i have since i am planning to buy something of which i will use my coins.all of a sudden,ive been getting these notifs in my app about how i violated their review policy and stated that all coins i earned from all of those reviews have been removed from my account and the reviews were hidden as well. I immediately messaged their premium.live chat agents and they sent me an email stating the reasons why they had to remove the reviews and take back the coins: 1coins spamming and 2. Black/blank pictures and videos in the reviews. Which is very unfair for me. I have been doing my best to be a good buyer and establish a good standing in shopee but they seem to care less. I worked hard to earn my platinum tier. I never had any RTS but they never considered that.they always spam my app with useless notifs but they didnt even bothered to inform me about potential review policy violations.they never warned me.and i have seen so many reviews doing the same but none of them were removed or hidden.and worst, THEIR PREMIUM LIVE CHATS NAMELY ARJAY AND MARK LESTER WERE VERY RUDE.THEY JUST CLOSED THE CHAT ABRUPTLY.IS THIS WHAT YOUR PREMIUM LIVE CHAT HAS TO OFFER?