Review Do not transact

This letter is to notify you of our dissatisfaction with your services. We would have expected better experience from a company of your caliber, unfortunately that was not the case.
July 28, I requested for quotation for 20pcs mid back chair and confirmed by your Sales Agent Arlene that the 20pcs is available.
July 29, I made 50% downpayment via BDO online transfer and confirmed by Arlene the receipt of payment.
I requested to deliver the office chairs before ECQ.
August 3, I made follow up on the chairs I will purchase. She replied back to me that the delivery will be on Thursday ( 05 August).
August 3, I made the full payment including the shipping cost. Apparently, at around 4pm today, she informed me that there is no stock in the warehouse.
As a result of this inadequate service. We can no longer commit our deadline before ECQ starts. The resulting inconvenience is intolerable.
We request that you make all necessary amendments to sort out this problem. We want a FULL REFUND.

Listed below are the details of the transaction for your reference. Also enclosed with this email are copies of records pertaining to it.
We hope that you plan to take necessary precautions to prevent such incidents in the future. We look forward to your reply and actions.