Review FORFEITED PLAN

I would like to share my very bad experience with my plan. It was forfeited without further notice. My agent just disappeared. I had only 2,500 payable for my plan. It was overseen. Nobody contacted me that my account is already due to be forfeited. I was assigned at the COVID FACILITY for 2 years. I didn't even received any text or call. They haven't even send an mail through my mailing address just like the banks do. Is this really part of the contract?
Is there a possibility that you would just return my money? or even a percentage of my money paid?