Reviews of PLANET CABLE, INC. - Bacoor City, Philippines

We're completing an addition to our house so we will be moving our service from one room to another, so we asked Planet to send someone to our house to advise where the best place would be to move the line to before our contractor poured the slab, so we could properly hide all the wires. Planet said they would send someone out, we waited all day, NO ONE CAME. We contacted them again and again and again and again, still no one. This company is run by the most incompetent group of KIDS that do not have a clue as to what they're doing, they're just interested in sales. The internet speed that we have keeps getting slower and slower and no one comes to fix the problem. Even their technicians that installed our service initially made a mess of our walls and drilling holes through our window frames. STAY FAR FAR AWAY from this company. They just take your money and give you no service.

i AM A CUSTOMER, HAVE CABLE AND INTERNET, TV HAS BEEN DOWN FOR 8 DAYS, CONVENIENTLY 1 DAY AFTER PAYING BIG BILL EARLY IN LOCK DOWN. CUSTOMER SERVICE DOESN'T ANSWER PHONES, JUST STEADY EMAILS SAYING 1 TO 3 DAYS TO GET BACK TO US. DONT DEAL WITH THIS COMPANY, A BUNCH OF KIDS WHO HAVE NO CLUE ABOUT CUSTOMER SERVICE

I am a first time customer of planet cable. I supposedly had a schedule of installation last 18 May, and luckily, after waiting the whole day.. No body turn up, nor nobody even bothered to give me a call to let me know that they won't be able to make it.

Calling their customer service hotline also sucks.. You need to call them for more than a hour - continously - before someone can answer you call..

I had a flight schedule and will be out of the country for the next 3 weeks. And this customer service by name Margie and Ezra told and advise me that if they did not manage to install my cable and internet the next day, then I have to give them a call again once I am back - which is 3 weeks after!!!

Is this the kind of service does your people provide to your customer specially for new customers??

Planet Cable will just keep on wasting your time, hence, better yet to go and look for more reliable service provider.